PC Help Desk Support Specialist Resume

Help Desk Support
Offering accomplished experience, credentials and technical expertise in the areas of PC and Desktop Support across Windows Networks and Telecommunications. Offers a proficiency in PC hardware and network client applications. Demonstrates proficient and expert knowledge of current server, desktop and laptop hardware systems; network and desktop operating systems and firm wide standard applications and utilities. Skilled in communicating highly technical information to both technical and non-technical personnel. Select areas of qualification include:
Tier 1 and II Help Desk & Hardware Support • Peer-to-Peer User Groups • Escalation Resolution • 
Purchase Recommendations  • Internal/ External Customer Service • Virus Removal • System Upgrades

Company, Town, US    date to Present
Internal PC Support Specialist
• Provide network administration to include LAN troubleshooting and resolution.
• Support more than 400 end-users with computer, network systems and peripheral devices.
• Manage the configuration and performance management of all PC systems and telecommunications.
• Maintains passwords, data integrity and file system security for the desktop environment.
• Install, configure and maintain back-end and front-end systems, as well as LAN and WAN connection at remote site.
• Recommend hardware and software solutions and upgrades using established procurement processes.
• Establish, review, approve and process quotes, requisitions and purchase order for capital equipment.

Company, Town, US    date to date
Internal PC Support Specialist
• Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including  desktop, laptop, WAN, LAN, and remote systems.
• Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment.
• Tracked and de-escalated technology and both computer and telephone equipment systems. 
• Expertly installed, configured, monitored and troubleshot PC’s and related hardware on all OS platforms. 
• Oversaw the investigation and resolution of hardware and software issues both remotely and onsite. 
• Collaborated with telecommunication team to troubleshoot T1 lines and company-wide phone problems. 
• Procured, received, documented and tracked inventory of all computer equipment and software licenses. 
• Performed diagnostic testing on PC equipment and ensured printers were up and running at all times. 
• Resolved Windows and Internet Explorer issues on desktop and laptop.
• Identified and removed computer viruses and provided major repairs in accordance with outside vendors. 
• Performed wiring and daily maintenance of internal computer systems. 
• Resolved Windows related issues, Internet Explorer issues and other PC software related issues. 
• Monitored and troubleshot LAN, installed and configured routers and switches, and generated weekly reports 

Company, Town, US    date to date
PC Specialist / Support Technician
• Installed, configured (using imaging software), maintained and troubleshot applications.  
• Provided second level support to Technical Support Center.
• Produced backup software for distribution and maintenance all computers and peripherals.
• Ordered and distributed consumable supplies for peripherals and oversaw all computer repairs and maintenance. 
• Maintained accurate, complete and up-to-date inventory records of all computers and printers.
• Coordinated the logistics of technology requirements and setups during multiple office relocations.
MS Word, Access, Excel, PowerPoint, MS FrontPage, Adobe Acrobat, Symantec Norton Antivirus, Internet 
Explorer, Netscape, Mozilla, WinZip; HTML; LAN/WAN Networks, Data Warehousing; Corporate Email;
Telecommunications; Internet / Intranet Operations; Disaster Recovery Planning.
Microsoft Certified Systems Engineer (Pending)
A+ Certified Technician
Community College
B.S. in Computer Science, Year

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