PC Help Desk Support Specialist Resume

Help Desk Support
PC / HELP DESK SUPPORT SPECIALIST
Offering accomplished experience, credentials and technical expertise in the areas of PC and Desktop Support across Windows Networks and Telecommunications. Offers a proficiency in PC hardware and network client applications. Demonstrates proficient and expert knowledge of current server, desktop and laptop hardware systems; network and desktop operating systems and firm wide standard applications and utilities. Skilled in communicating highly technical information to both technical and non-technical personnel. Select areas of qualification include:
Tier 1 and II Help Desk & Hardware Support • Peer-to-Peer User Groups • Escalation Resolution • 
Purchase Recommendations  • Internal/ External Customer Service • Virus Removal • System Upgrades

PROFESSIONAL EXPERIENCE
Company, Town, US    date to Present
Internal PC Support Specialist
 
 
• Provide network administration to include LAN troubleshooting and resolution.
• Support more than 400 end-users with computer, network systems and peripheral devices.
• Manage the configuration and performance management of all PC systems and telecommunications.
• Maintains passwords, data integrity and file system security for the desktop environment.
• Install, configure and maintain back-end and front-end systems, as well as LAN and WAN connection at remote site.
• Recommend hardware and software solutions and upgrades using established procurement processes.
• Establish, review, approve and process quotes, requisitions and purchase order for capital equipment.

Company, Town, US    date to date
Internal PC Support Specialist
• Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including  desktop, laptop, WAN, LAN, and remote systems.
• Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment.
• Tracked and de-escalated technology and both computer and telephone equipment systems. 
• Expertly installed, configured, monitored and troubleshot PC’s and related hardware on all OS platforms. 
• Oversaw the investigation and resolution of hardware and software issues both remotely and onsite. 
• Collaborated with telecommunication team to troubleshoot T1 lines and company-wide phone problems. 
• Procured, received, documented and tracked inventory of all computer equipment and software licenses. 
• Performed diagnostic testing on PC equipment and ensured printers were up and running at all times. 
• Resolved Windows and Internet Explorer issues on desktop and laptop.
• Identified and removed computer viruses and provided major repairs in accordance with outside vendors. 
• Performed wiring and daily maintenance of internal computer systems. 
• Resolved Windows related issues, Internet Explorer issues and other PC software related issues. 
• Monitored and troubleshot LAN, installed and configured routers and switches, and generated weekly reports 

Company, Town, US    date to date
PC Specialist / Support Technician
• Installed, configured (using imaging software), maintained and troubleshot applications.  
• Provided second level support to Technical Support Center.
• Produced backup software for distribution and maintenance all computers and peripherals.
• Ordered and distributed consumable supplies for peripherals and oversaw all computer repairs and maintenance. 
• Maintained accurate, complete and up-to-date inventory records of all computers and printers.
• Coordinated the logistics of technology requirements and setups during multiple office relocations.
 
TECHNICAL SKILLS
 
MS Word, Access, Excel, PowerPoint, MS FrontPage, Adobe Acrobat, Symantec Norton Antivirus, Internet 
Explorer, Netscape, Mozilla, WinZip; HTML; LAN/WAN Networks, Data Warehousing; Corporate Email;
Telecommunications; Internet / Intranet Operations; Disaster Recovery Planning.
 
LICENSES & CERTIFICATIONS
Microsoft Certified Systems Engineer (Pending)
A+ Certified Technician
EDUCATION
Community College
B.S. in Computer Science, Year

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