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Optical Store Manager Resume

PROFESSIONAL EXPERIENCE

OPTICAL STORE MANAGER, Lenz Makers, Johnson City, MO, 2/2006 – Present
· Coordinate multiple aspects of customer service and office activities in a high volume walk-in retail optical store in a large mall with 400 to 600 customers with diverse eye-care needs and personal preferences.

· Prepare sales sheets, track the inventory of eyeglass frames and peripherals to ensure a well-stocked store with ample opportunity to sell and remain competitive.

· Collaborate with a cross-team of clinical managers and optical store associates to coordinate the customer care process to ensure the efficient order fulfillment of up to 650 eyeglasses, contact lenses and repairs.

· Service walk-in potential customers with complimentary repairs, adjustments, and nose pad replacements in order to establish new business and service existing customers to drive retention and referrals.

· Assist lab personnel with the fabrication of eyeglasses and frame alignments on an as-needed basis exercising a proficiency in optical equipment and precision tools.

EDUCATION

Missouri General, Johnson, MO
Associates in Retail Management
SOFTWARE PROFICIENCIES

MS Office and optical equipment

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