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Hotel Front Desk Agent Resume

Resume Sample for Hotel Front Desk Agent

PROFESSIONAL EXPERIENCE

HOTEL, Town, XX Date – Present
FRONT DESK AGENT

Managed busy front desk operations for Minomet’s flagship 4-star hotel located in the heart of a bustling metropolitan city. Interface with a transient guest population comprised of travelers and business groups.
Manage a multiline switchboard, process reservations, wakeup calls, and personal messages using a network system that connects more than 300 employees.
Handle guest complaints, research incidents, and implement customer-centric solutions to ensure customer satisfaction and repeat / referral business.
Resolve issues with room availability and make decisions about room assignments.
Collect, log, and assign electronic key cards and coordinate daily requests for laundry, ironing, babysitting, and daycare services.

Maintain timely computerized records on all front desk activities, from guest registrations and cancellations, and verify vacancies at local partnering hotels as a courtesy service.
Play a role in promoting the hotel’s brand through local marketing programs, community events, hotel based promotions, and distribution of information packets.
Strive to create a superior hotel stay for guests through delivery of outstanding services.
Manage all transactions using a point-of-sale system (POS), cash draw, credit and debit cards, and traveler’s checks, exercising knowledge of foreign currency conversions.
EDUCATION

College, Town, XX
Associates in Business Management

COMPUTER SKILLS

MS Word; POS

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