HOTEL, Town, XX Date – Present
Play a vital role in ensuring guests enjoy an outstanding customer experience when they visit this quaint hotel chain with 225 rooms and lots of amenities.
Provide “white glove” concierge-style customer service from point of arrival to departure for short stays and one-week long conferences with room blocks.
Work as part of a hotel staff of 50+ assigned to various shifts using an effective network system.
Greet guests upon arrival, from local to around the world, exercising knowledge of and appreciation for diverse cultures and personalities.
Assist visitors in and out of vehicles, open doors; carryout / coordinate luggage transportation; and assist guests with using either the office or in-room safe box.
Inform guests about things to do and places to see in the surrounding area such as shopping, restaurants, and entertainment and provide directions.
Furnish guests with information on facility navigation, services, and hours, and explain room features such as how to use a key card and where to locate the ice and vending area.
Coordinate yellow cab, car, and jitney services, and advise patrons on parking rules.
Attend monthly staff meetings to keep apprised of the hotel’s operations.
HOTEL / LUXURY APARTMENTS, Town, XX Date – Date
Assisted in managing this 400-room hotel / apartment building from greeting customers the moment they stepped out of their car to seeing them off with a smile.
Brought a broad range of items to and from guest rooms, ranging from laundry and dry cleaning to faxes, messages, packages, flowers, wine, and random deliveries.
Maintained the hotel’s image by sporting a professional uniform, interacting with customers in a courteous manner, and by polishing bell carts to make them shine.
Kept a watchful eye over all persons, property, and activity on the property, from the lobby to the parking lot.
Worked with Corporate on promotions and special discounts with top brands.
Assisted in reporting and finding lost items, and prepared Lost & Found reports.
Documented all incidents of injuries and accidents, identified and recommended improvements to certain areas of the hotel that posed the greatest safety risk.
Reported unauthorized persons and suspicious activity to local authorities.
Assisted staff with the safe moving and lifting of heavy furniture and luggage.
Attended internal training seminars to learn about new customer service programs.
College, Town, XX
Associates in Hospitality Management
MS Word and Excel