Resume Samples

Tech Savvy Executive Assistant

Tech-savvy executive assistant with ten years of experience coordinating office management and special projects within a high-tech industry.
Serves as point person for IT project managers, sales teams, consultants, clients, and vendors on all administrative matters specific to projects and global conferences.
Maintains excellent communication skills and problem resolution abilities.
Equally effective at developing business and providing sales and technology support.

PROFESSIONAL EXPERIENCE

GLOBAL TECHIE SYSTEMS INTERNATIONAL, Albany, NY, 2002 – Present

EXECUTIVE ASSISTANT

Provide administrative support to the Chief Information Officer, VP of Technology and three project managers of this leading information technology and e-solutions provider.
Interface with major clients in the United States, Canada, Europe, South America, and Asia.
Handle the creation of corporate presentations, organizational charts, quarterly goal charts, financial spreadsheets, correspondence, merged mailings, and unique special projects.
Coordinate projects and events exercising an unmatched ability to improvise, improve procedures, and meet demanding deadlines.
Ensure proper communications and reporting practices.
Plan and coordinate luncheons and develop presentations for meetings.
Organize the details of events, travel arrangements, and corporate itineraries.
Direct the distribution of literature to stimulate client interest.
Manage capital purchases and maintain equipment tracking records.
Process expense reports reflecting documents and budget codes.
Prepare and maintain attendance and vacation records on IT Department employees.
Collaborate with managers on weekly postings for master reports. Facilitate the writing, editing, and preparation of final copy from draft to distribution.
Assist the Network Consultant with troubleshooting of hardware and software.

EDUCATION

Technical Solutions Center, Albany, NY
Associates in Computer Science

COMPUTER SKILLS

MS Office; Adobe Illustrator; Photoshop; Outlook; SAP; Oracle

Senior Executive Assistant

Top notch administrative assistant with ten years of outstanding experience supporting senior-level systems management executives in the manufacturing industry. Outstanding organizational skills capabilities that extend to coordinating events on a national scale, planning large-scale corporate meetings, and handling special projects. Possess a strong financial acumen ideal for tracking inventory, preparing payroll, performing account reconciliations, managing A/P, and preparing month-end reports.

PROFESSIONAL EXPERIENCE

VENTICORD, Glendale, CA 2001 – Present
Senior Executive Assistant to Plant Manager

Administrative Support

Provide right-arm administrative support to the Plant Manager and 12 direct reports for this leading manufacturer of disposable products for medical and cosmetic industries.
Manage all aspects of an executive calendar and day-to-day office operations.
Coordinate domestic and international travel arrangements and high-profile meetings.

Office Management

Handle HR matters – from hiring, training, and supervising a staff of four office clerks to preparing payroll for both the staff and 150+ plant workers.
Assist with inventory tracking, ISO compliance audits, and purchasing activities.
Negotiate vendor contracts for business services, from housekeeping to office supplies.
Held a primary role in setting up the office when the company moved to its new location.

Creative Marketing

Create PR copy for print ads and social media; and managed a marketing campaign that helped the company gain a considerable increase in market share performance.
Direct the planning and execution of traditional and digital marketing campaigns.
Coordinate the company’s presence at six annual tradeshows throughout Europe and Asia.
Manage a participant database, invitations, name badges, event registration confirmations, materials, booth set up, menu planning, and catering services.

EDUCATION

Livingston University, St. Louis, MO
Bachelor of Business Administration

COMPUTER SKILLS

MS Word, Excel, PowerPoint, Outlook, Visio, QuickBooks, SAP

Office Manager / Program Manager

Broad reaching experience working in private and government offices. Expertise combines sales, marketing, accounting, purchasing, HR, and event planning. Coordinate programs that enrich the community through artistic expression to raise funds and awareness of important issues impacting individuals at the local and global level.

PROFESSIONAL EXPERIENCE

Government Midland Services, Arlington, VA, 2008 – Present
Office Manager

Act as Corporate liaison between executive office and financial institutions to
ensure proper communication, approval, and clearing of financial transactions.
Manage the interviewing, hiring, training, and performance of 23 agents.
Prepare comprehensive financial reports and proposals for senior management review.
Coordinate in-house and off-site financial services-related seminars and workshops.
Coordinate with warehousing and shipping departments to track the distribution of
rented medical equipment and supplies across 12 government sponsored clinics.
Recovered funds in excess of $250k through extensive research and collection efforts.
Procure inventory from the private sector, overseeing purchase orders and billing.

Community Art, Greensboro, NC, 1998 – 2008
Program Coordinator

Worked with community leaders to coordinate fundraising and recruitment efforts
aimed at enriching the community through artistic and cultural exposure.
Assisted volunteer accountant with accounts payables/receivables, payroll,
marketing expenses and allocation of local/government grants.
Prepared Profit & Loss statements for Board review.
Coordinated the development, promotion and implementation of art courses
encompassing catalog ads, class outlines, curriculum scheduling, and fee processing.
Supervised a rotating group of volunteers in excess of fifty, as well as clerical assistants.

EDUCATION

Valhalla College, Valhalla, NY
B.S. degree in Business Administration

COMPUTER SKILLS

MS Word and Excel; Photoshop; Illustrator; GOVDB

Office Manager – Manufacturing

Offering experience in personnel management, bookkeeping, store operations, customer relations and troubleshooting of faulty equipment, along with:

Proven problem-solving, analytical, and creative thinking skills in a complex environment.
Excellent interpersonal skills and oral and written communication skills.
Ability to function in a medium-sized company environment with a do-whatever-it-takes attitude.
Strong technical acumen and capability to manage multiple projects simultaneously.

PROFESSIONAL EXPERIENCE

Company, Town, XX Date – Present
Office Manager

Act as liaison between customers and field personnel covering Boston, New Jersey and Florida locations i.e. dispatching, trouble-shooting of residential and commercial alarm systems.
Instruct customers on use of alarm systems; dispatch field service repair crews as needed.
Train personnel on MAS system, use of equipment; troubleshoot faulty equipment and system problems.
Perform regular system checks to ensure transmitting equipment is functioning properly.
Analyze daily customer account activity reports to determine assignment delegation for up to 125 field service representatives.
Follow-up on progress of each assignment through to completion; Re-assign as necessary.
Dispatch and coordinate response teams: Police Department, Fire Department, rescue crews and security personnel to appropriate locations.
Input all customer account activity information into extensive CRT database.

Company, Town, XX Date – Date
Office Manager

Managed all aspects of billing, A/R and A/P general ledger postings, and payroll processing.
Optimized the bookkeeping efficiency of numerous locations over a three-year period.
Trained personnel on bookkeeping principles, debits, credits, sales books, taxes and closings.
Ensured store security measures were enforced.
Assumed full responsibility for opening and closing locations.

Company, Town, XX Date – Date
Office Manager

Handled in-store customer complaints; encouraged a friendly customer-service environment.
Supervised the interviewing, hiring, firing and training of cashiers, bookkeepers and service desk personnel.
Coordinated the shift scheduling of full-time and part-time personnel; processed time cards.
Interfaced with vendors to ensure all product inventory was ordered, delivered and appropriately price listed.

EDUCATION

College, Town, XX
Pursuing B.S. degree in Information Technology

COMPUTER SKILLS

MAS Alarm System, Computerized Cashiering and Bar Code Scanning.

Office Administration

15+ years of diverse experience in positions in the areas of office management, customer service, order processing, purchasing, and marketing. Possesses an unwavering commitment to providing customer service excellence;
ensures customers receive accurate orders on time. Interacts well with personnel, vendors, and sales representatives exercising a high degree of professionalism, discretion, and problem resolution capabilities. Detail-oriented and resourceful with a proven ability to complete projects on time and in accordance with budgets and quality standards.

PROFESSIONAL EXPERIENCE

INTER-CONTINENTAL PAPER TRAIL, Vintage, CT 2001 – Present
Marketing Assistant, Purchasing Department

Work with Purchasing on the development of strategies to promote new product lines targeting major retailers and potential channel distribution partners.
Developed a marketing campaign that drove online exposure to the B2B market.
Assist with the high-volume purchasing of a wholesale paper goods, working with manufacturers to ensure product availability and cost containment.
Compile and upload purchase orders into a complex system, listing more than 5,000 products under hundreds of categories to facilitate on time billing.
Update and maintain all sales and purchasing reports for cost tracking and forecasting. Source vendors and train channel partners in billing activities.

HEATH CARE PROCESSING, Binghamton, NY 1998 – 2001
Department Manager, Heath Care Services

Processed a weekly volume of 200+ home healthcare invoices for prompt payment.
Generated Pre-Billing Audits to ensure the accuracy of hospice patient billing
against acuity level UPIN numbers and length of physicians’ Inpatient Unit services.
Verified the proper assignment of Medicaid rates to all nursing home hospice patients.
Maintained Medicaid Pending Log Prepare invoices for a long-term care facility.
Ran reports, analyzed clinical data for billing, and compiling statistical data.
Maintained check transmittals and handled 90-day delinquent accounts and collections.
Assisted sales staff with customer inquiries to drive business and account retention.

EDUCATION

Henderson University, Beacon, NY
Associates in Marketing, 2005

COMPUTER SKILLS

MS Word, Excel, PowerPoint; QuickBooks

Legal Sales Office Site Manager

Legal Sales Office Manager Resume Sample

Offer 12 years of well-rounded, progressively responsible and challenging experience managing the day-to-day operations of a nationally leading provider of legal document preparation services. Skill sets range from sales production and office management to the delivery of customer service solutions. Provide consultative support to customers seeking self-representation in uncontested common legal matters and for client attorneys seeking to outsource related services.

PROFESSIONAL EXPERIENCE

Legal Document Crafters, Providence, RI
LEGAL SALES OFFICE SITE MANAGER, 2010 – Present
FRONT OFFICE ASSOCIATE, 2005 -2010
ASSISTANT SALES SUPPORT CLERK, 2003 – 2005

Held several positions that shaped knowledge of business practices and the importance in driving the customer service experience. Honed an expertise in all areas of new business development and implementation, customer care, and account management, sales and marketing strategies, staff training and supervision, and legal documentation and procedures. As a result, increased year-over-year account volume, brand recognition, and annual sales revenues.

New Business Development

Ranked nationally as one of the company’s #3 office managers and sales producers.
Grew new business by 1,420 customers, reaching a total of $860,000 in sales revenues.
Consistently drive monthly sales levels to $25,000 to $40,000.
Build new business relationships in the community through highly effective telesales efforts
(97% success rate) for marketing campaigns and local business referrals.

Customer / Client Management

Work with plaintiffs and defendants from point of initial consultation to court filing of legal documents.
Prepare and verify all applications to ensure the accuracy and completeness of information provided.
Handle a weekly workload of up to a 125 case files in relation to bankruptcies, divorces and living trusts.
Provide legal assistance to attorneys seeking legal document processing and related services.
Maintain extensive communication with notary publics, court representatives, and other members of the legal community to verify status of all legal documents pending processing.

Purchasing / Inventory Control / Accounting

Monitor the inventory of 75 categories of legal documents and printing/disk storage materials.
Approve the requisitioning, shipment verification, and reporting of all product replenishment.
Manage all aspects of billing, invoicing, account reconciliation, and collections activities.
Maintain client database and prepare monthly sales activity reports for senior management review.
Staff Training and Supervision
Provide individual and small group training to nearly 40 retail office managers assigned to 250 locations.
Manage business operations, from customer service management to general accounting functions.
Evaluate employee performance to ensure knowledge proficiency and increased productivity.

EDUCATION

Providence Community College, Providence, RI
B.S., Business Administration

COMPUTER SKILLS

MS Office Professional, Legal-DOX, Salesforce.com

Legal Sales Office Manager Resume Sample

Insurance Sales Account Manager

PROFESSIONAL EXPERIENCE

Competitive Insurance Now, Seattle, WA | 2003 – Present
Insurance Sales Manager

Championed the growth development of a large west coast region for this major insurance carrier selling products and services through underwriting a large portfolio of title insurance subsidiaries. Built a multi-million dollar book of business developing a small to medium sized accounts across diverse industry sectors. Greatly reduced account retention risk by executing business strategies by serving as a trusted account representative.

Realized annual revenues of $7.6M through pipeline development and renewal of new policies.
Carved out new business acquisition opportunities through execution of 45 annual conferences.
Led aggressive negotiations and renewed proposals that propelled client wins
Executed business alternations that spurred business growth across the account landscape.
Built client trust as the go-to-person for problem resolutions focused on title searches.
Pushed processes forward and collaborated with attorneys to solve complicated issues.
Managed annual business development meetings and facilitated on-site and web-based training.
Designed and implemented business management practices and cost-containment strategies.
Crafted business mechanisms, performance metrics, and repeatable / best processes.
Ensure satisfaction of requirements and revenue goals working closely with agents.
Co-performed underwriter audits, serving as a business partner and liability coach to clients.
Monitored business processes to ensure compliance with regulated payment procedures; identified fraudulent management of multi-million dollar escrow fund accounts; and tracked receivables.
Trained clients in state regulations, risk guidelines and industry practices to reduce business practice risk.

EDUCATION

Emory College, Arlington, VA
Bachelor of Science in Business Administration

COMPUTER SKILLS

MS Word and Excel; Title Insurance Databases

HR Assistant

Highly capable human resources professional with ten years of combined experience in HR and customer service positions. Offers a degree in Human Resources Management along with extensive training in cross-industry occupations and job functions. Confident communicator with excellent computer proficiencies (including HRIS), and strong organization, problem solving, and time management skills.

PROFESSIONAL EXPERIENCE

Company, Town, XX, Date – Present
HR ASSISTANT

Processed up to seventy new hire kits weekly for staff through management.
Collaborated with HR managers in five states to obtain required documents for new hire processing that include: Request To Offer (RTO) form; Drug Qualification consent forms; employment verification 1-9 forms; W-4, Handbook forms; resumes; and job applications.
Coordinated employee drug test results with online laboratory for HR and/or hiring managers, with the highest degree of confidentiality.
Conducted employee verifications by way of telephone, postal mail, and fax.

Company, Town, XX, Date – Date
HR ASSISTANT

Serviced accounts for government agencies and nationally leading Fortune 500 clients throughout law enforcement, financial services, telecommunications, retail, beauty, and fashion industries.
Managed a weekly caseload of 600+ pre-screenings of high-risk candidates.
Conducted behavior assessments using empirical testing techniques/
Performed employee background checks and manage employee relations in areas of hiring, training, and skill development.
Engaged candidates in role-playing scenarios using pre-formulated questions to measure skills.
Screened candidates for job knowledge, communication skills, customer service orientation, sales skills, problem-solving abilities, analytical acumen, authoritative disposition, professionalism, and initiative.
Documented responses on a rating system to calculate results for behavior profiling.

EDUCATION

University, Town, XX
B.A. in Human Resources Management

COMPUTER SKILLS

MS Word, Excel, PowerPoint; PeopleSoft; HRIS

Hotel Front Desk Clerk

CAREER FOCUS & QUALIFICATIONS

Hardworking, efficient, and project oriented with outstanding skills in the areas of customer service, hotel front desk operations, general bookkeeping, order processing, and problem resolution.

PROFESSIONAL EXPERIENCE

Hotel & Resort of Vermont, Scover, VT, 2012 – Present
Front Desk Clerk

* Handle a large volume of customer reservations for a leading resort.
* Carry out the resolution of customer complaints, in all areas of room availability,
room condition, service complaints, safety issues, and billing discrepancies.
* Operate a multi-line computerized switchboard with a high degree of efficiency.
* Follow-up on computerized and verbal wake-up calls; and perform calls manually.
* Maintain cash draw, disbursement sheets, and credit card authorizations.
* Calculate daily percentage of profit brought in for the preparation of monthly reports.

Switchgears, Ltd, Loggers, VT, 2008 – 2012
General Office Clerk

* Managed a staff of 10 and delegated diversified work assignments to assist the department in maintain efficient operations with a focus on fund processing.
* Responded to customer inquiries regarding money transfers.
* Tallied department timesheets for payroll department.
* Programmed and operated all keypunch transactions for billing.
* Carried out all money transfers and prepared related reports.
* Devised and maintained a large filing system.

Harrison & Sons, Maplestree, VT, 2002 – 2008
Employment Service Clerk

* Provided clerical support for a small insurance carrier.
* Prepared and processed general documentation and claims.
* Recovered unemployment insurance overpayments based on state laws.
* Maintained bookkeeping and trained personnel on overpayments.
* Responded to calls from regional brokers.

EDUCATION

Jenkins College, Unisonville, VT
Associates in Liberal Arts

COMPUTER SKILLS

MS Word and Excel

Executive Admin to Senior Executives

In-demand admin with experience providing frontline administrative support to senior executives throughout food service, manufacturing, and health care organizations.

Project-oriented with excellent research, organizational, and communication skills.
Well-rounded experience in customer service, sales, and human resources.
Analytical with a financial acumen for preparing payroll, reconciling invoices, and tracking budgets.
Proficient in MS Office programs with a proven ability to quickly learn new software.

PROFESSIONAL EXPERIENCE

Enden-Zork, Kellober, TN, 2010 – Present
Administrative Assistant

Liaise between department personnel in HQ and worldwide offices.
Coordinate travel and hotel arrangements for Executive Director.
Sort, stamp, and distribute mail; prepare and edit correspondence.
Maintain Director’s monthly calendar and take Meeting Minutes.

Shovels & Barns, Billings, MT, 2002 – 2010
Administrative Assistant

Provided frontline support to managers and supervised assistants.
Organized activities, planned meetings, and coordinated events.
Served as resource person on personnel policies and procedures.
Coordinated the hiring activities for the HR Department.
Maintained employee timesheets and attendance records.
Prepared and kept managers apprised of meeting agenda.
Assisted in scheduling and coordinating staff meetings.

Bookheads International, Nobbs, TX, 1997 – 2002
Administrative Assistant

Prepared mandatory budget and departmental reports.
Processed weekly payroll and confidential personnel records.
Maintained employee timesheets and attendance records.
Created Excel spreadsheet for preparing weekly progress reports.
Resolved problems in alignment with policies and procedures.
Created an alpha-numeric file management system.
Sourced and selected vendor for annual offsite archiving.

EDUCATION

Charleston University, Honeysuckle, GA
Associates in Secretarial Science

COMPUTER SKILLS

MS Word, Excel and PowerPoint