Bank Branch Supervisor Resume | SAMPLE RESUME TEMPLATES

Offering solid experience in banking and finance.
Results-oriented individual with a focus on client needs assessment and fulfillment.
Adept at establishing and maintaining strong business relationships longstanding.
Effectively communicate with all levels of management to accomplish company goals.

Imperial Financing, Orange County, CA | 2008 – Present
Bank Branch Supervisor

As part of a team of supervisors, play a key role in the supervision of 72 staff members assigned to provide reception desk coverage.
Coordinated mail delivery and pick-up, deliveries, petty cash services and travel ticket deliveries.
Supervise a staff of 20 reception service representatives ensuring employee training and adherence to company policies, procedures and guidelines.
Played an integral role in the development of the Departmental Procedures Manual.
Conduct on-going customer service training classes for reception service staff.
Collaborate with several General Service departments to ensure clients receive quality service.

Sunshine Bank, Tampa, FL | 2003 – 2008
Bank Branch Supervisor

Trained, supervised and conducted annual performance appraisals for 4 departments.
Developed Methods and Procedures Manuals for all divisions.
Interacted with in-house and private auditing firms for compliance purposes.
Supervised a staff of (15) messengers and (12) transportation coordinators providing security, pick-up and delivery of securities, mail, and support service to multiple departments.
Managed daily receipt, certification and dispersing of $5 billion in physical securities.
Handled daily trade settlements with NSCC and balancing of firms books for cash transactions.
Oversaw receive/delivery and settlement of eligible securities for accounts with Depository Trust Company’s SDF/NDFS System.

Transit Metro Way, Los Angeles, CA | 1997 – 2003
Unit Supervisor / Coordinator

Directed the Receive/Delivery Window Department and Messenger Department/Transit Coordinator Unit supervising a staff of (5) window clerks, (17) messengers and (15) Transit Coordinators.
Supervised the Money Market Vault Department supervising a staff of 5 clerks ensuring the timely processing of out box tickets presented by Account Managers for deliveries, and proper adherence to vault procedures.
Collaborated with Control Department to resolve discrepancies on vault positions from daily statements.
Managed the Redemption/Transfer Department supervising a staff of 4 clerks.
Ensured redemption reports by maturity were reviewed for maturity presentments and calculations for interest bearing securities.
Oversaw the Transfer Department ensuring the proper handling of receipt of clients’ securities from Account Managers for transfer into appropriate nominee name.

Julian and Wyles Brokerage , Cleveland, OH | 1991 – 1997
Customer Care Representative

Assessed and delegating work assignments to ensure a sound and productive work environment.
Communicated extensively with customers to address account related issues.
Researched and gathered pertinent information; followed through with preparation of call reports.
Handled the daily clearance of money market securities for various accounts.
Interfaced extensively with customers to assist with diverse inquiries; resolved problems.
Balanced and prepared reports and settlements of daily trade transactions.
Co-developed and implemented an internal computer system (SPOC) for clearing trades which resulted in a 25% increase in productivity.

Cleveland University | Cleveland, OH
B.S., Finance