Office Manager – Manufacturing




Offering experience in personnel management, bookkeeping, store operations, customer relations and troubleshooting of faulty equipment, along with:

  • Proven problem-solving, analytical, and creative thinking skills in a complex environment.
  • Excellent interpersonal skills and oral and written communication skills.
  • Ability to function in a medium-sized company environment with a do-whatever-it-takes attitude.
  • Strong technical acumen and capability to manage multiple projects simultaneously.

PROFESSIONAL EXPERIENCE

Company, Town, XX                      Date – Present
Office Manager

  • Act as liaison between customers and field personnel covering Boston, New Jersey and Florida locations i.e. dispatching, trouble-shooting of residential and commercial alarm systems.
  • Instruct customers on use of alarm systems; dispatch field service repair crews as needed.
  • Train personnel on MAS system, use of equipment; troubleshoot faulty equipment and system problems.
  • Perform regular system checks to ensure transmitting equipment is functioning properly.
  • Analyze daily customer account activity reports to determine assignment delegation for up to 125 field service representatives.
  • Follow-up on progress of each assignment through to completion; Re-assign as necessary.
  • Dispatch and coordinate response teams: Police Department, Fire Department, rescue crews and security personnel to appropriate locations.
  • Input all customer account activity information into extensive CRT database.

Company, Town, XX                      Date – Date
Office Manager

  • Managed all aspects of billing, A/R and A/P general ledger postings, and payroll processing.
  • Optimized the bookkeeping efficiency of numerous locations over a three-year period.
  • Trained personnel on bookkeeping principles, debits, credits, sales books, taxes and closings. 
  • Ensured store security measures were enforced.
  • Assumed full responsibility for opening and closing locations.

Company, Town, XX                      Date – Date
Office Manager

  • Handled in-store customer complaints; encouraged a friendly customer-service environment.
  • Supervised the interviewing, hiring, firing and training of cashiers, bookkeepers and service desk personnel.
  • Coordinated the shift scheduling of full-time and part-time personnel; processed time cards.
  • Interfaced with vendors to ensure all product inventory was ordered, delivered and appropriately price listed.

EDUCATION

College, Town, XX
Pursuing B.S. degree in Information Technology 

COMPUTER SKILLS

     MAS Alarm System, Computerized Cashiering and Bar Code Scanning.

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