Call Center Customer Service Representative CSR Resume

CALL CENTER SUPPORT SPECIALIST

  • Customer service professional with strong in-bound and out-bound call center experience with leading communications companies.
  • Maintains an expert knowledge of wireless communications products.
  • Proficiently utilizes Windows applications, as well as wireless, virtual, and cloud technologies.
  • Collaborates well with clients and project teams and managers in multiple locations.
  • Diplomatically resolve customer complaints and diffuse tension to ensure customer retention.

PROFESSIONAL EXPERIENCE

GTC Technologies, Denver, CO 2009 – Present
Customer Service Representative, Inbound Call Center

  • Deliver world class customer service and build customer satisfaction and loyalty.
  • Provide effective and timely resolution of a range of customer inquiries.
  • Strive for one-call resolution of customer issues.Complete ongoing training to stay abreast of product, service and policy changes.
  • Strike a positive and cooperative tone with both customers and coworkers.
  • Demonstrate best judgment in the disbursement of adjustments and credits.
  • Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.

Brighter Ideas, Denver, CO 2006 – 2009
Customer Service Representative, Outbound Call Center

  • Handled a high influx of inbound calls within a dynamic call center environment.
  • Managed multiple priorities and maintained effective results in a
    quota driven workplace.
  • Assisted wireless cell phone customers with items such as adding
    minutes and troubleshooting.
  • Responded to customer inquiries and requests and resolved
    issues efficiently and professionally.
  • Exercised strong interpersonal communication skills with
    customers and department personnel.
  • Accepted assignments with an open, cooperative, positive and
    team-oriented attitude.
  • Utilized multiple call center support applications to efficiently
    assist customers and agents.

EDUCATION

Denver Community College, Denver, CO
Associates in Information Technology

COMPUTER SKILLS

MS Word, Excel and PowerPoint; System Networking & VoIP Technologies

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