Bank Branch Supervisor Resume

BANK BRANCH SUPERVISOR

  • Offering solid experience in banking and finance.
  • Results-oriented individual with a focus on client needs assessment and fulfillment.
  • Adept at establishing and maintaining strong business relationships longstanding.
  • Effectively communicate with all levels of management to accomplish company goals.

PROFESSIONAL EXPERIENCE

Imperial Financing, Orange County, CA | 2008 – Present
Bank Branch Supervisor

  • As part of a team of supervisors, play a key role in the supervision of 72 staff members assigned to provide reception desk coverage.
  • Coordinated mail delivery and pick-up, deliveries, petty cash services and travel ticket deliveries.
  • Supervise a staff of 20 reception service representatives ensuring employee training and adherence to company policies, procedures and guidelines.
  • Played an integral role in the development of the Departmental Procedures Manual.
  • Conduct on-going customer service training classes for reception service staff.
  • Collaborate with several General Service departments to ensure clients receive quality service.

Sunshine Bank, Tampa, FL | 2003 – 2008
Bank Branch Supervisor

  • Trained, supervised and conducted annual performance appraisals for 4 departments.
  • Developed Methods and Procedures Manuals for all divisions.
  • Interacted with in-house and private auditing firms for compliance purposes.
  • Supervised a staff of (15) messengers and (12) transportation coordinators providing security, pick-up and delivery of securities, mail, and support service to multiple departments.
  • Managed daily receipt, certification and dispersing of $5 billion in physical securities.
  • Handled daily trade settlements with NSCC and balancing of firms books for cash transactions.
  • Oversaw receive/delivery and settlement of eligible securities for accounts with Depository Trust Company’s SDF/NDFS System.

Transit Metro Way, Los Angeles, CA | 1997 – 2003
Unit Supervisor / Coordinator

  • Directed the Receive/Delivery Window Department and Messenger Department/Transit Coordinator Unit supervising a staff of (5) window clerks, (17) messengers and (15) Transit Coordinators.
  • Supervised the Money Market Vault Department supervising a staff of 5 clerks ensuring the timely processing of out box tickets presented by Account Managers for deliveries, and proper adherence to vault procedures.
  • Collaborated with Control Department to resolve discrepancies on vault positions from daily statements.
  • Managed the Redemption/Transfer Department supervising a staff of 4 clerks.
  • Ensured redemption reports by maturity were reviewed for maturity presentments and calculations for interest bearing securities.
  • Oversaw the Transfer Department ensuring the proper handling of receipt of clients’ securities from Account Managers for transfer into appropriate nominee name.

Julian and Wyles Brokerage , Cleveland, OH | 1991 – 1997
Customer Care Representative

  • Assessed and delegating work assignments to ensure a sound and productive work environment.
  • Communicated extensively with customers to address account related issues.
  • Researched and gathered pertinent information; followed through with preparation of call reports.
  • Handled the daily clearance of money market securities for various accounts.
  • Interfaced extensively with customers to assist with diverse inquiries; resolved problems.
  • Balanced and prepared reports and settlements of daily trade transactions.
  • Co-developed and implemented an internal computer system (SPOC) for clearing trades which resulted in a 25% increase in productivity.

EDUCATION

Cleveland University | Cleveland, OH
B.S., Finance 

 

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